Syamsul Badri Abdullah

I was responsible for a wide range of IT support tasks, providing hands-on assistance with hardware installation, network setup, and user support. In this role, I ensured smooth system operations, addressed technical issues, and supported the maintenance of office technology.

• Installed and configured printers, scanners, PCs, networks, and routers.
• Provided technical support to employees, troubleshooting hardware and software issues.
• Performed preventive maintenance on IT systems to minimize downtime.
• Managed employee asset data, tracking the allocation of IT resources.
• Registered and maintained digital attendance records.
• Supported network setup and maintained stable connectivity for users.
• Developed and conducted training sessions to educate employees on proper use of hardware and software.
• Monitored system performance to identify and resolve potential issues before they impacted users.
• Collaborated with external vendors and service providers to resolve advanced technical issues.
• Maintained IT documentation, including network diagrams, user guides, and troubleshooting manuals.
• Assisted in the setup and management of video conferencing systems, ensuring seamless communication during meetings.
• Configured and maintained user accounts and permissions within the organization's Active Directory system.
• Ensured system security by installing updates, managing antivirus software, and conducting regular system audits.
• Responded to urgent technical issues to minimize disruptions and maintain productivity.
• Contributed to IT asset lifecycle management, from procurement to decommissioning of outdated equipment.

INFORMATICA GPA 3.72